Reference

Privacy Policy Built Around Your Account

We collect what we need to run your account, process DANA, OVO and GoPay transactions, and keep your login secure. This policy walks through what we gather, how we use it, and the control you keep over your information.

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Explore the Lobby Read FAQ

PRIVACY QUESTIONS

Reach Us About Your Data

If you need to update your email, review what information we hold, or request deletion of data we no longer need to retain, use any of these paths. Live chat connects you to an agent who can open a data request ticket. Email replies usually arrive within one business day. The account-settings form routes your message to the privacy team directly.

Live chat Open the chat bubble in the bottom corner of any page and tell the agent you want to discuss your account data or submit a privacy request. Available around the clock.

Email support Send your question or data request to the support email shown in your account footer. Include your registered phone number so we can verify the request is coming from you.

Account settings Log in, open account settings, and choose the privacy-request form. Describe what you need and we will follow up within two business days with next steps.

HOW WE PROTECT IT

Data Security and Your Control

We encrypt login sessions and payment data in transit. Your password is hashed so even our own systems cannot read it in plain text. You can request a copy of your data, correct outdated details, or ask us to delete information we are no longer required to keep under local retention rules. Each of these steps is available through the support channels above, and we will confirm your identity before making any change.

Encryption in transit

Every login, deposit and withdrawal request travels over an encrypted connection. Your DANA, OVO and GoPay transaction details are not visible to anyone intercepting the network.

Cookie notice

We use session cookies to keep you logged in and remember your language preference. You can block or clear cookies in your browser settings, though that will sign you out each time you close the tab.

Retention policy

We keep account and transaction records for as long as your account is active, plus the period local law requires after closure. Once that window expires, you can request permanent deletion.

Third-party sharing

We share payment details only with DANA, OVO, GoPay and bank processors to complete the transaction you started. We do not sell or rent your information to marketing companies or data brokers.

Data We Gather and How We Use It

jaya23 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect your phone number, email, and a password you create. We store transaction details when you deposit via DANA, OVO or GoPay so we can match incoming payments to your wallet and process withdrawals back to the same method. We

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log the device and IP you use to sign in, which helps us spot unusual access and protect your balance. We use session cookies to keep you logged in across the lobby, live tables and sportsbook without asking for your PIN every time you switch tabs.
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We do not sell your data to third parties. We share transaction records with payment providers only to complete the transfer you requested. We keep your account history for as long as your account remains active, plus the retention period local law requires after closure. If
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you want to see what we hold, request a correction, or ask us to delete data we are no longer required to keep, reach the support team through live chat, email or the account-settings contact form. Processing depends on local law; this service is available where
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local law permits and to users in eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Data

We collect your phone number, email address, and the password you create. When you deposit, we log the payment method and transaction ID so we can credit your wallet and process future withdrawals.

We retain your records for as long as your account is active, plus the retention period local law requires after you close it. Once that period ends, you can request deletion through support.

Yes. Contact support via live chat, email or the account-settings form and ask for a data report. We will verify your identity and send you a copy within a few business days.

We share transaction details with DANA, OVO, GoPay and payment processors only to complete deposits and withdrawals. We do not sell your data to advertisers or marketing companies.

Log in, open account settings, and update your contact details there. If you cannot access your account, reach support and we will verify your identity before making the change.

We use session cookies to keep you logged in and remember your language choice. You can disable cookies in your browser, but you will need to sign in every time you visit.

Privacy Policy Built Around Your Account

Reach Us About Your Data

Data Security and Your Control

Encryption in transit

Cookie notice

Retention policy

Third-party sharing

Common Questions About Your Data

01 What personal information does jaya23 collect when I open an account?

02 How long do you keep my account data and transaction history?

03 Can I see what data you hold about me?

04 Do you share my information with third parties?

05 How do I update my email or phone number on file?

06 What cookies does jaya23 use and can I turn them off?

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